About

Prompt Serivce Inc., from our very inception in 1994, has had on core value that has set us apart from many other contracting companies. Prompt Service began in this industry with a firm commitment-uncompromising customer satisfaction!
Mission
Our mission is to determine and implement the right construction solution for every residential and commercial customer. We provide “Prompt” and friendly contracting services with the highest level of craftsmanship and skill in all services, from simple to complex. How do we promise this?

  • Buying quality materials at volume price
  • Investing in the best equipment and technologies,and refining the installation
  • Commitment to doing the job right the first time to avoid callbacks
  • Being available, on call 24 hrs., 7 days a week when emergency situations occur.

Company
Operates with over 30 employees, comprised of over 7 full crews daily, and a fleet of 14 service vehicles, dump trucks, vans, and sport utility vehicles. We service the entire Baltimore/Washington Metropolitan area. While achieving this level of success and respect in the contracting industry, our business is still family owned and operated and still believes that “Prompt” service and quality workmanship is the key to strong growth and continued customer satisfaction.

Team
Our associates are skilled, hard working and friendly professionals. They enjoy what they do and strive for ever-increasing customer satisfaction. Our onsite foreman are well experienced at dealing with all scale projects and the customer to ensure the success of the job and the satisfaction of the customer from start to finish. Jobs are monitored and visited by corporate officers to ensure that quality work is preformed and that proper safety precautions are taken at all times. Customers are given a specific time frame in which to expect their job to be completed. Whether your job is large or small, Prompt Service, Inc. will scale the crew to match your project and will complete all work with the same superior level of service and satisfaction that our long term clients have expected.

TeamWork
In new construction projects, the roof installation is a critical element in the overall construction plan. Until a water tight roof is in place, no interior build out can be started, therefore , a roofing delay can put the entire project significantly behind schedule. By working closely with the entire construction. Building, our project managers put a tremendous emphasis on assuring on time delivery. Maintaining our own fleet of trucks and large inventory of roofing supplies and equipment enables Prompt Service, Inc., to meet tight construction deadlines and assures superior quality control. Teamwork is just one more way we illustrate our core value of total customer satisfaction. A quality job always comes down to commitment, to meeting demanding construction schedules, perfect installation of every system, and to provide an exceptional level of service. Being the best in the industry is not simply an idea, it’s the way we do business, and here at Prompt Service our business is continued customer satisfaction.

The customer is a given at Prompt Service, Inc.! Our goal is to make your home improvement project one that will consistently exceed your expectations for workmanship and quality. Most importantly, we’ve earned a strong reputation as problem solvers. We have the technical know-how to evaluate a problem, make appropriate recommendations, and implement the necessary construction program. These are just a few of the many ways that Prompt Service, Inc., will continue to earn your business!